Due to the high demand for facial barriers like PrideMasks, our site has been receiving an exponential spike in customers each and every time we add inventory to our online store.
Our previous technology platform that was hosting our online store was never intended to support this level of traffic all at once. We are sorry that this created a great deal of frustration for many of our customers. In response to these concerns we rebuilt our online store on a platform which should alleviate these issues going forward.
With the redesign of our check-out process, we added functionality that allows you to reserve up to 4 units of each desired PrideMask for up to five minutes. This should allow customers enough time to finish shopping, enter their payment and shipping information, and complete their transaction without loosing your cart inventory to another customer.
If you are still experiencing these issues with our existing checkout process, please let us know by emailing us here.